Your crew came this afternoon and did a great job and we now have a loft ladder in excellent working order. We were very impressed with the way the boys worked and the way they minimised disturbance and cleaned up afterwards.
The job took considerably longer and was rather more tricky than they expected. You very kindly offered to waive the call-out fee but in view of the unexpected difficulties and the time involved I would be quite happy to pay whatever you feel is a fair price for the labour, parts and time involved. Please just let me know what you think.
Many thanks again for arranging this repair, and please pass on my thanks to Graeme also – he must have wondered if he was ever going to find a time when we were home.With kindest regards
Ian Parkin - Samoa
Happy New Year to you and the team. Thought I should let you know that I have installed the ladder and that all is fine. I had a few hiccups given that the joists were closer together than I had thought and had to shave some of one joist. I figured the strength would be there with the frame and teh screws and then the additional timber I will add to support the new attic floor. However, I made the hole 10mm narrower than specified and had to use a G cramp to get the frame snuggly in place. It works well and is a great product. We are very pleased with it.
Mark and Diane Cantrell - USA
Werner, It's hard to think much of a ladder while you use it, unless you know the man who made it.
That's a nice ladder I have from you and I think of you everytime I use it. Today, my son and I were getting the christmas tree down from the attic and at 6 years old, he's pretty excited not just about Christmas but going up into the attic. Kind of neat to know soemone personally half way around the world, made the very ladder we pleasantly use to start that journey up to that exciting space all the "Christmas" things are stored in. I pointed out to Chase that it was made by the guy who sends us all the cool truck videos on the computer. He has no idea just yet how cool that is.
Thanks again Werner, for the ladder and for keeping in touch. Hope you and your family have a merry Christmas and a wonderful New Year.
Mark and family.
Hi Robyn, Just wanted to let the team at AM-Boss know how pleased I am with the ladder. It was a breeze to install (had two sons here Boxing day to do the lifting). Instructions were simple and clear. Fitting was so easy, as was teh adjustment to get the ladder straight. Makes access to the ceiling so simple. Very impressed and thanks again.
Good morning Toni,
Access ladder installed by Ross from Brisbane done in a most professional manner and it looks good.
Alan and Helen Prentice
G'day, Robyn, Werner, Toni and co @AM-BOSS,
Notifying you that my ladder arrived safe and sound. It is now fitted securely in my garage roof and I love it. Having recently downsized, it will be a great help in being able to store bulky lightweight bits and pieces in the roof. Thanks for a great product and service.
Thanks for the reply, appreciate the swift dispatch. It's good to see customer service, very rare these days. Won't hesitate to recommend you guys in the future.
Just a quick note to thankyou for the great job and service for my new ladder in Hawthorn. The ladder looks and works great. Your installer Paul was a true gentleman. Thats the second ladder you have installed for me, both custom jobs, the other ladder was in my office with a particularly high ceiling.